Osmind
Enhancing Your Ketamine Treatment with Osmind Support Tools
At East Texas Ketamine Specialists, we use the Osmind app to enhance your ketamine therapy experience. This secure, user-friendly platform helps us deliver evidence-based care, track your progress, and simplify out-of-network insurance reimbursement.
Getting Started
To get started, download the mobile app (for iPhone or Android). Alternatively, search for “Osmind” in the app store. After you download the app, make an account and connect it to our clinic during registration.
Why Does This App Help Our Patients?
The Osmind Care Platform enables us to practice measurement-based care. Measurement-based care is an evidence-based practice that involves the systematic evaluation of your progress throughout your treatment, including systematic administration of symptom rating scales, which helps drive clinical decision-making in a personalized manner. This approach has been shown through many studies to improve clinical outcomes and help patients get better faster.
By using the Osmind platform for measurement-based care, we are following evidence-based practices that have been advocated for by experts for many years. In fact, many other clinics do not follow these evidence-based practices. A large amount of research has shown that measurement-based care helps improve outcomes and provides a number of benefits to patients and clients.
The app also helps you get money back for your treatments with us. You can submit your out-of-network insurance reimbursement claims directly through the app, which will send it to your insurance company digitally. It takes less than two minutes for you to submit your reimbursement claim!
Why Tracking Your Symptoms Improves Results
Many studies have shown that using patient-reported symptom rating scales improves how patients feel.
Studies also show that patients like this approach since it gives you more control over your treatment journey, augments your communication with your provider, and makes your care more efficient.
Easily Submit Insurance Claims Right from the App
After we treat you, we give you a superbill. You can use the Osmind app to submit a claim to your insurance company for reimbursement.
All you need is the superbill and about two minutes to input the information into the app — Osmind takes care of the rest! It helps you get more money back, faster.
Stay Connected and Informed Throughout Your Treatment
The mobile app is a convenient way for you to access a number of features including journaling about your progress and communicating with our clinic.
Together, we can make sure you are getting better!
How to Use the Osmind App
Using the Osmind app helps you get reimbursed more easily and gives our team valuable insight into how you’re responding to treatment.
- Daily Mood Ratings – Log your mood and journal your experiences. This helps us tailor your care.
- Bi-Weekly PHQ-9 Forms – Track improvements in symptoms over time.
- Share Updates – If you’re feeling better or worse, use the journal to tell us.
- Insurance Made Simple – Use your superbill and the app to file for reimbursement in just a couple of minutes.
Your participation helps us help you. The more insight we have, the better we can serve you.
FAQ
After we treat you, we will give you a superbill. You can use the Osmind app to submit a claim to your insurance company for reimbursement. All you need is the superbill and about two minutes to input information into the app — Osmind takes care of the rest! On the backend, it rapidly sends your claim electronically to your insurance company (no more snail mail, fax, haggling, or the insurance company pretending it never got your claim in the mail).
Once the insurance company confirms that it has digitally received your claim, you will receive your Explanation of Benefits letter with your reimbursement directly from your insurance company. The Osmind app makes it very easy for you to submit your insurance claims, significantly speeds up the reimbursement process, and increases the chance of a successful reimbursement.
If your claim is rejected, Osmind also offers a rejection resolution pathway. For any questions or assistance with claims, email support@osmind.org.
Yes! The platform is HIPAA-compliant, protected by end-to-end encryption, and research-grade (meaning parties such as the FDA trust the authenticity of our data). Our clinic and Osmind both uphold strict standards for safeguarding protected health information that meet or exceed legal requirements. Osmind works with independent third parties to verify its compliance and security.
